How to Market Your Business in Bend, Oregon's Local Economy

[Celingracy11]

Don't wait for a bad review to come to your attention via a friend or co-worker. 7 Minutes Daily Profits Review  You should be looking on all kinds of different networks and review site to see what people or saying about you, sites such as Four Square, Facebook, Twitter, Google, Yahoo and Yelp. One of the best and most effective ways to do this is to simply Google your company and see what comes up. You may be surprised.

Another method of keeping up is to use a reputation management program. These companies are all over. A couple of these companies are GoDaddy and Yext. These basically just track reviews on specific sites looking for reviews on your profile so there is a lot that can be missed, but that being said it can save you a little time.

I check my clients all of the time and look to see what their customers are saying about them. If and when you get a bad review the worst thing you can do is nothing. PLEASE!!!! RESPOND!!!! Now, when I say respond I don't mean defend yourself and I don't mean for you to attack the customer, you need to be nice and professional. That means no calling customers out. Remember this is reputation management. You let the person know that you care about every customer and would like the opportunity to correct their negative experience. Also leave a name and way for the person to contact you. If the person does contact you encourage them to re-post and let people know that you took care of them.

Example: ASUS, a computer company had a customer post on a review site that his computer problems could not be fixed by the tech department at ASUS. ASUS, within a couple of days contacted the customer and sent him a new computer. They of course did this after apologizing that they could not fix his problem. That is true customer service and reputation management. Because of their actions they very likely have a customer for life.

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