爱达荷州立大学中国学生学者联谊会

Chinese Association of Idaho State University (CAISU)

In his latest bestseller "Straight Talk for Success," Bud Law Of Attraction Review explains the five keys to a successful life and career that he has developed after 20 + years of research and study of success and successful people. Are you one of those people that is always 10 minutes late everywhere you go? Are people amazed at how you can keep such a hectic schedule? Are you really keeping that schedule? One of the fastest ways to lose your customers faith and trust and therefore money in business, is to be in a hurry. This is a lesson that for some reason we have to learn over and over. As much as I would like everybody to come to our office, we are always going to the customer.

I would like to illustrate with an example of two different trucks doing the same job on the same day. Each was scheduled for 3 hours. Sadly, this is a real example. Truck number one is driven by a hard-working and smart technician who is always running at 110%. His day began by turning in his time cards for the previous day. Next he grabbed his work orders and headed out to the first job right on schedule. When he arrived 15 minutes late the customer was in a hurry and ran out the door. The technician walked back to his truck, set down the work order, grabbed his tools and went back into the house to go to work.

After he had been working for about an hour and a half, he realized he was missing a part. Since it was closer to go to the local home store rather than return to the office, he did. The small side trip kept him busy for another hour. When he returned to the house, the homeowner had returned to find the incomplete work and had a couple of questions for him. Four hours later, he rushed out of the house and ran off to the next job, arriving 20 minutes late and missing lunch.

Truck number two is driven by a technician who always seems to have time on his hands. He comes in about the same time as the fist technician with this time cards completed, since he did them on the computer the previous day before leaving. After reading his work orders, he checks stock and loads his truck. He arrives at the job about five minutes ahead of schedule. Before the customer has a chance to run out the door, he quickly goes over why he is there and what he plans to accomplish. He also hands the customer the brochure for the optional upgrade. As the customer runs out to do his errands, the technician begins to work.

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